Troubleshooting – Black Display on the Login Page

Upon completing the setup process you will be redirected to the login page.  If the login page is mostly black and looks similar to following there may be an issue with your installation url.  An example of this is below:

 Black Login Display

This is caused by a bad Installation URL.  Either the URL was entered incorrectly during setup or the url was not entered at all.

If you have not yet gone through the installation and setup routine, please do that first.

If you have already gone through the installation and setup routine, then we need to modify the value entered for the base URl of the framework.  You can do this 2 different ways.

Option 1, is if the setup.php page is still on your webserver you can use that page to correct the issue.  Load the setup.php page and enter your root installation url at the location specified.

 Setup URL

Option 2, is to manually edit the config.php file.  This file is located at “/includes/inc.config.php”.  Download this file to your local computer.  Find the PHP definition for “URL_ROOT” and change the value to be your installed folder.  once modified, upload this file back into place on your webser.  An example of the definition is below.

 URL Root Define

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