How to Examine NPS Data

Let's spend some time talking about NPS – specifically how to assess your NPS data and prioritize your NPS driven repairs. In short – how to intelligently strengthen the parts of your NPS score that hurts the most. NPS Background If you are unaccustomed with what NPS is then I suggest you start by reading […]

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What is a Preconceived Question

From a basic dictionary, you can discover a meaning for Preconceived Question as follows: Preconceived questions are concepts or beliefs that an individual has, prior to in fact experiencing somebody or something, or prior to knowing of any proof about them/it. “Preconceived” implies, “to form a conception or viewpoint of ahead of time, as prior […]

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