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What is the Net Promoter Score System?

The Net Promoter Score system is a customer loyalty metric developed by Fred Reincheld, Bain and Company along with Satmetrix.  It was published in the 2003 Harvard Business Review entitled "One Number You Need to Grow." In short it is the metric [...]

What is the Net Promoter Index?

The Net Promoter Index is a component of the Net Promoter Score (NPS).  The index correlates to what bucket (Promoter, Passive or Detractor) your users fall into. In short, the Net Promoter Index is a scale from 0-10.  Users complete a basic [...]

What is NPS and why should you care about it?

NPS stands for Net Promoter Score.  It is a customer loyalty metric developed by Fred Reincheld, Bain and Company along with Satmetrix.  It was published in the 2003 Harvard Business Review entitled "One Number You Need to Grow." In short it is [...]

How to Analyze NPS Scores and Prioritize Repairs

Let's spend some time talking about NPS - specifically how to analyze your NPS data and prioritize your NPS driven repairs.  This discussion is going to be a lot more then simply saying "improve quality, release good features, etc...".  I [...]

Is Net Promoter Score (NPS) just a Vanity Metric?

  This question comes up a lot.  Is Net Promoter Score (NPS) just a vanity metric. To answer this question we must understand what NPS is and what it is not.  To be honest - I think this is a very fair question.  NPS in it's [...]

Net Promoter Score (NPS) Plugin for Wordpress

NPSMonitoring.com together with Dimbal.com have developed a free NPS Monitoring plugin for Wordpress. The WordPress NPS Monitoring plugin can be downloaded here Below are some screenshots of the NPS Monitoring plugin for WordPress:   Screenshot 1. [...]

What does NPS stand for?

What does NPS stand for?   NPS is an abbreviation for Net Promoter Score. Occasionally I have heard NPS stand for Net Promoter System or Net Promoter Survey, however the proper acronym that is generally accepted is Net Promoter Score. What is Net [...]

Example Net Promoter Score (NPS) Reports

With a free subscription to NPSMonitoring.com there are several very useful reports that you get access to. Dashboard Net Promoter Score Report The most useful Net Promoter Score report is the Dashboard report that shows you what you current [...]

How Can The Net Promoter Score Cut Costs

The goal of many businesses operating in the modern day is to remain effective at the lowest cost possible. The lower costs are, the more the potential profits can be. Net Promoter Score, or NPS, refers to a customer-loyalty metric. This is used to [...]

Importance Of Customer Loyalty Surveys In Boosting A Business

For any given business to stay relevant, it needs to have a wide customer base for its products. This is why the importance of customer loyalty surveys should be taken lightly. These surveys helps a business determine its current status at the market [...]
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