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What is the Net Promoter Scale?

The Net Promoter Scale is a customer loyalty metric developed by Fred Reincheld, Bain and Company along with Satmetrix.  It was published in the 2003 Harvard Business Review entitled "One Number You Need to Grow."  They call it officially the [...]

NPS Cartoon - Automating Great Scores

  The Net Promoter speech recognition system was excessively [...]

What is the Net Promoter Score System?

The Net Promoter Score system is a customer loyalty metric developed by Fred Reincheld, Bain and Company along with Satmetrix.  It was published in the 2003 Harvard Business Review entitled "One Number You Need to Grow." In short it is the metric [...]

Net Promoter Score (NPS) Plugin for Wordpress

NPSMonitoring.com together with Dimbal.com have developed a free NPS Monitoring plugin for Wordpress. The WordPress NPS Monitoring plugin can be downloaded here Below are some screenshots of the NPS Monitoring plugin for WordPress:   Screenshot 1. [...]
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